Subject: Re: Refund Approval #8373960715
From: Shakeeb Arsalan <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: midhun madhu <[email-masked]>, ecom cskuwait <[email-masked]>, Ecom cpkuwait <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ala Hamood <[email-masked]>
Date: Mon, 22 Jun 2020 05:34:05 -0700 (MST)

Hi Sachin, 

Problem Statement: Late Shipping / Refund approval 
Order Date : Mar 23, 2020 
Order ID: 8373960715 
Tracking ID: 100040847892 
Amount to be refunded : KWD 78.28 
Assistance Required: Need refund approval. 
Issue Description: Customer placed order on Mar 23, 2020 and till now she has not received the order. As per the hybris the order status is ​shipped. but on Posta Plus portal it is marked as (Shipment Void), the issue have been escalate to the WH but we have not heard back from them. 
Customer is chasing us for his/her refund so we request you provide us approval to refund and close the case. 

Regards 
Shakeeb 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "midhun madhu" <[email-masked]>, "ecom cskuwait" <[email-masked]>, "Ecom cpkuwait" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, 11 May, 2020 15:33:30 
Subject: Late Shipping #8373960715 

Hi Team, 

Problem Statement: Late Shipping 
Order Date : Mar 23, 2020 
Order ID: 8373960715 
Tracking ID: 100040847892 
Assistance Required: Need Urgent Delivery 
Issue Description: Customer placed order on Mar 23, 2020 and till now she has not received the order. As per the hybris the order status is ​shipped. 
Customer is chasing us for his/her order so we request you to expedite the delivery date a​sap 
and please update the address to: Salwa Q 5 st 2 m 31 (سلوى ق5 ش2 م31) 

Regards, 
Fauzan