Subject: Re: Missing items Order ID: 6495726989
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 22 Jun 2020 05:18:20 -0700 (MST)

Hi Team, 

With the reference to the order no: 6495726989, the customer is claiming that he has not received 1 item (162032155 - - Juniors Printed Expo Walker SAR -149). 

As per the hybris the item was delivered under tracking number: S001415371769, so we request you to let us know whether the item was shipped from our side or not. If yes so let us know what action do we have to take on this case. 

Waiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 22 June, 2020 14:30:25 
Subject: Re: Missing items Order ID: 6495726989 

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 17 June, 2020 18:52:24 
Subject: Missing items Order ID: 6495726989 

Hi Team, 

Problem Statement: Missing items 
Order Date : May 31, 2020 
Order ID: 6495726989 
Tracking ID: S001415371769 

Assistance Required: Need missing item 

Issue Description: Customer placed order for 15 items but as per the customer she has only received 14 items, Under the consignment details we can see that all 15 items has been shipped from our side. 

The missing item is 
162032155 - - Juniors Printed Expo Walker SAR149.00 (quantity1) 

Regards, 
Ebrahim Hageb