Subject: Re: Returned items / Refund approva/ 6481953853
From: Shakeeb Arsalan <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Algaili Ahmed <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 22 Jun 2020 04:24:26 -0700 (MST)

Hi Team, 

Problem Statement: Refund Approval 
Order Date : Apr 15, 2020 
Order ID: 6481953853 
Tracking ID: 290086095091 
Assistance Required: Need Refund approval 
Issue Description: Customer placed order for 4 items but as per the customer he/she has only received 1 items, Under the consignment details we can see that all 4 items have been shipped/Delivered from our side, Afer checking with the courier partner we have been informed that one package have been returned to the WH (PFA) but they did not mention what are the items have been returned. 

The No t delivered items as per the customer are : 
162043965 - - Juniors Printed Feeding Pillow SAR72.00 
157090545 - - Juniors Printed Blanket SAR26.00 
160250414 - - Juniors Printed Diaper Bag with Zip Closure SAR71.00 

Regards, 
Shakeeb 

From: "Algaili Ahmed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 3 June, 2020 12:24:06 
Subject: Missing items// 6481953853 

Hi Team, 

Problem Statement: Missing items 
Order Date : Apr 15, 2020 
Order ID: 6481953853 
Tracking ID: 290086095091 
Assistance Required: Need missing item 
Issue Description: Customer placed order for 4 items but as per the customer he/she has only received 1 items, Under the consignment details we can see that all 4 items have been shipped/Delivered from our side. 

The missing items are : 
162043965 - - Juniors Printed Feeding Pillow SAR72.00 
157090545 - - Juniors Printed Blanket SAR26.00 
160250414 - - Juniors Printed Diaper Bag with Zip Closure SAR71.00 

Regards, 
Algaily