Subject: RE: Store credit note issue ticket 551004
From: Hamza Hafeez <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, AE Shoemart Sharjah City Centre <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shivani Rani <[email-masked]>, "Lelani Uypala" <[email-masked]>
Date: Mon, 22 Jun 2020 11:11:42 +0000

Hi @Shakeeb<mailto:[email-masked]>,

Please proceed with the voucher.

Hi @AE Shoemart Sharjah City Centre<mailto:[email-masked]>,

In reading, please invalidate the credit note below.

20061101200206YD18

Regards,
Hamza Hafeez
Customer Support / e-Commerce Executive

Landmark Tower, Dubai Marina, Dubai, P.O.Box 25030, United Arab Emirates
Tel: +971 4 517-3209   Mobile: +971 50 483 9600
Shop online at: www.shoemartstores.com<http://www.shoemartstores.com/>
<https://www.facebook.com/ShoeMartGulf><https://www.instagram.com/shoemartme><https://www.youtube.com/user/shoemartgulf>

From: Shakeeb Arsalan <[email-masked]>
Sent: Monday, June 22, 2020 2:46 PM
To: Hamza Hafeez <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shivani Rani <[email-masked]>
Subject: Store credit note issue ticket 551004

External email sender, please take precaution.
Hi Team,

Problem Statement: Store credit note issue

Assistance Required: Need approval for online voucher

Issue Description: Customer reported that she has store credit note of AED 100 and due to current situation customer is unable to use her credit note in store and wants us to convert into the online voucher.

We have already informed customer to use the credit note in store as it will expire on 18 August. But customer filed a case in Economic Department.

Customer name: Saher Mahek
Contact number: 0563412010
Email address: [email-masked]<mailto:[email-masked]>
Voucher code: 20061101200206YD18
Concept: Shoemart
Value: AED 100

Kindly check and advise what can we do in this case as.

Thank you for your help!

Regards,
Shakeeb
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