Subject: RE: lost order / Refund approval/ ID: 6488251228
From: Jessie Caparas <[email-masked]>
To: Varun Sharma <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ramesh Gottimukkala <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>, Escalations Dxbteam <[email-masked]>, Support <[email-masked]>, Aessam <[email-masked]>, Ralam <[email-masked]>
Date: Mon, 22 Jun 2020 11:05:48 +0000

FYI @Ramesh Gottimukkala<mailto:[email-masked]>

Order value is SAR 380

From: Varun Sharma <[email-masked]>
Sent: Sunday, June 21, 2020 10:17 AM
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ebrahim <[email-masked]>; Escalations Dxbteam <[email-masked]>; Support <[email-masked]>; Aessam <[email-masked]>; Ralam <[email-masked]>
Subject: RE: lost order / Refund approval/ ID: 6488251228

If no POD, refund and need to penalize the courier partner.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, June 20, 2020 6:44 PM
To: Varun Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Support <[email-masked]<mailto:[email-masked]>>; Aessam <[email-masked]<mailto:[email-masked]>>; Ralam <[email-masked]<mailto:[email-masked]>>
Subject: Re: lost order / Refund approval/ ID: 6488251228

External email sender, please take precaution.
Hi Varun,

Problem Statement: Refund Approval
Order Date : May 2, 2020
Order ID: 6488251228
Tracking ID: S001138093357
Amount to be refunded : SAR380.00

Assistance Required: Need Refund approval

Issue Description: as per shipa website the order was delivered on 14th of May, but the customer has denied receiving the order, We have asked Shipa team for POD but they did not get back to us,
The customer is chasing us for the refund.

Customer history :  the customer is with us since Aug 2019 and having 5 completed orders with us. it is his first time with such complaint.

Please advise

Regards,
Shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Support" <[email-masked]<mailto:[email-masked]>>, "Aessam" <[email-masked]<mailto:[email-masked]>>, "Ralam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 25 May, 2020 22:37:33
Subject: Re: Need POD Order ID: 6488251228

Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 19 May, 2020 16:36:05
Subject: Need POD Order ID: 6488251228

Hi Team,

Problem Statement: Need POD
Order Date : May 2, 2020
Order ID: 6488251228
Tracking ID: S001138093357

Assistance Required: Need Urgent POD

Issue Description: The order was shipped from our side on May 3, 2020 and as per Shipa website the order delivered to customer on May 6, 2020, But customer claiming that she has not received the order, Kindly check and share with us the POD and customer ID.

Regards,
Ebrahim Hageb

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