Subject: Store credit note issue ticket 551004
From: Shakeeb Arsalan <[email-masked]>
To: hamza hafeez <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>, Shivani Rani <[email-masked]>
Date: Mon, 22 Jun 2020 03:46:12 -0700 (MST)

Hi Team, 

Problem Statement: Store credit note issue 

Assistance Required: Need approval for online voucher 

Issue Description: Customer reported that she has store credit note of AED 100 and due to current situation customer is unable to use her credit note in store and wants us to convert into the online voucher. 

We have already informed customer to use the credit note in store as it will expire on 18 August. But customer filed a case in Economic Department. 

Customer name: Saher Mahek 
Contact number: 0563412010 
Email address: [email-masked] 
Voucher code: 20061101200206YD18 
Concept: Shoemart 
Value: AED 100 

Kindly check and advise what can we do in this case as. 

Thank you for your help! 

Regards, 
Shakeeb