Subject: RE: missing item//6495295200
From: "Shipa Delivery Support ([email-masked])" <[email-masked]>
To: [email-masked], [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 00:17:43 -0700 (PDT)

Dear All,

Please confirm how many boxes were dispatched from your side.

Best regards

Ahmad Alqatawna

Customer Care

M: 800 SHIPA

www.shipa.com

From: CST000000006 Shipa Customer Customer <[email-masked]>

Sent: 22/6/2020 10:30 AM GMT+04:00

To: [email-masked]

Cc: [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]

Subject: Re: missing item//6495295200

Hi Nali,

Thank you for your response.

Could you please provide us the proof of delivery, as the customer is complaining bout 2 missing items.

Thanks & Regards,

Seeta Kunwar

From: "nali" <[email-masked]>

To: "Seeta Seeta" <[email-masked]>

Cc: "Aessam" <[email-masked]>, "Support" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Haithm Saeed" <[email-masked]>, "escalations dxbteam" <[email-masked]>

Sent: Monday, 22 June, 2020 00:23:14

Subject: Re: missing item//6495295200

Hi Seeta,

delivery center has confirmed complete order delivery as it is

On Sun, Jun 21, 2020 at 2:36 PM Seeta Seeta <[email-masked]> wrote:

Hi Team,

With the reference to the order number 6495295200, the customer is claiming he didn't receive 2 items. However, as per the details, it shows all items have been delivered under tracking id :S001384345009.

The missing items are :

162125265 - - Moulded Decorative Oval Tray - 49x28 cms

161337394 - - Striped Round Neck T-Shirt and Melange Printed Pyjama Set

Thanks & Regards,

Seeta Kunwar

From: "Haithm Saeed" <[email-masked]>

To: "Seeta Seeta" <[email-masked]>

Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>

Sent: Sunday, 21 June, 2020 00:19:27

Subject: missing item

Hi Team,

Problem Statement: Missing items

Order Date :May 30, 2020

Order ID: 6495295200

Tracking ID:S001384345009

Assistance Required: Need missing item

Issue Description: Customer placed order for 12 items but as per the customer she has only received 10 items,

The missing item is 1-162125265 - - Moulded Decorative Oval Tray - 49x28 cms

2-161337394 - - Striped Round Neck T-Shirt

Regards

,HAITHM SAEED

--

Numan Ali

Operations

M: +966594621571

[email-masked]

shipa.com/delivery