Subject: Re: missing item//6495295200
From: Seeta Seeta <[email-masked]>
To: nali <[email-masked]>
Cc: Aessam <[email-masked]>, Support <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Haithm Saeed <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 21 Jun 2020 23:30:36 -0700 (MST)

Hi Nali, 

Thank you for your response. 

Could you please provide us the proof of delivery, as the customer is complaining bout 2 missing items. 

Thanks & Regards, 
Seeta Kunwar 

From: "nali" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Aessam" <[email-masked]>, "Support" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Haithm Saeed" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, 22 June, 2020 00:23:14 
Subject: Re: missing item//6495295200 

Hi Seeta, 
delivery center has confirmed complete order delivery as it is 

On Sun, Jun 21, 2020 at 2:36 PM Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Team, 

With the reference to the order number 6495295200, the customer is claiming he didn't receive 2 items. However, as per the details, it shows all items have been delivered under tracking id :S001384345009. 

The missing items are : 
162125265 - - Moulded Decorative Oval Tray - 49x28 cms 
161337394 - - Striped Round Neck T-Shirt and Melange Printed Pyjama Set 

Thanks & Regards, 
Seeta Kunwar 

From: "Haithm Saeed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 21 June, 2020 00:19:27 
Subject: missing item 

Hi Team, 

Problem Statement: Missing items 
Order Date :May 30, 2020 
Order ID: 6495295200 
Tracking ID:S001384345009 
Assistance Required: Need missing item 
Issue Description: Customer placed order for 12 items but as per the customer she has only received 10 items, 

The missing item is 1-162125265 - - Moulded Decorative Oval Tray - 49x28 cms 
2-161337394 - - Striped Round Neck T-Shirt 

Regards 
,HAITHM SAEED 

-- 
Numan Ali 
Operations 
[ http://shipa.com/logistics-for-business/shipa-delivery/ ] 
M: +966594621571 
[ mailto:[email-masked] | [email-masked] ] 
[ http://shipa.com/logistics-for-business/shipa-delivery/ | shipa.com/delivery ]