Subject: RE: Refund Approval #8377235764
From: Sachin Maheshwari <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 22 Jun 2020 04:39:36 +0000

Ok, process manual refund.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
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From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Sunday, June 21, 2020 4:09 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Refund Approval #8377235764
Importance: High

External email sender, please take precaution.
Hi Sachin,

With reference to Order #8377235764
Order Date: Apr 12, 2020
Tracking ID: 100041392105
Amount: KWD134.53
As per Hybris the order has been delivered on 5/2/20 but customer is claiming that he has not received the order, we have escalated many times to PustaPlus team to share the POD but we are not getting any response.
This is the second order of customer and first complain.

Kindly assist us if we can manually refund for this order.

Regards,
Fauzan
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