Subject: Re: Refund approval / lost order 6485043247
From: Shakeeb Arsalan <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: ksalmglogistics Rydconloc <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, suvadeep saha <[email-masked]>, Seeta Seeta <[email-masked]>, Hafizullah Lsm <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 21 Jun 2020 09:43:53 -0700 (MST)

Hi Sachin, 

Problem Statement: Refund approval 
Order Date : 12/4/2020 
Order ID: 6485043247 
Tracking ID: FP04231000124 
Amount to be refunded : SAR 587.00 
Assistance Required: need refund approval as the customer is chasing us constantly. 
Issue Description: The order was shipped from our side on 4/23/20 and as per LMG website the order delivered to customer on 4/26/20 , But customer claiming that she has not received the order, we have asked the courier partner for POD several times but we have not heard back from them. 

Customer's history : it is the customer's first order with us. 

Regards, 
Shakeeb 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "ksalmglogistics Rydconloc" <[email-masked]>, "Sagaya Suresh Kumar" <[email-masked]>, "suvadeep saha" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Hafizullah Lsm" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, 2 June, 2020 21:59:03 
Subject: Need POD 

Hi Team, 

Problem Statement: Need POD 
Order Date : 12/4/2020 
Order ID: 6485043247 
Tracking ID: FP04231000124 
Assistance Required: Need Urgent POD 
Issue Description: The order was shipped from our side on 4/23/20 and as per shipa website the order delivered to customer on 4/26/20 , But customer claiming that she has not received the order, Kindly check and share with us the POD and customer ID. 

Regards, 
Fauzan 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 2 June, 2020 19:26:02 
Subject: Need POD 

Hi Team 

Problem Statement: Order delivered but the customer did not receive the order 

Order Date : 12/4/2020 
Order ID : 6485043247 
Tracking ID: FP04231000124 
Assistance Required: Need POD 

Issue Description: The order was delivered form our side on 26/4/2020 and the customer is claiming that he did not receive the order but when I check HYBRIS so I see that order has been delivered so kindly give us proof of delivery. 

​ 
Regards, 
Hafizullah.