Subject: RE: Refund Approval #6481074537
From: Atul Arora <[email-masked]>
To: Mustehsan Siddiqui <[email-masked]>
Cc: "Fauzan Ahmad . Musalman" <[email-masked]>, Abhinav Sonkar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 21 Jun 2020 15:58:07 +0000

Hi Mustehsan,

Please see below mail. Once again, request you see what is the protocol to follow here.

Regards,

Atul Arora

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Sunday, June 21, 2020 7:51 PM
To: Atul Arora <[email-masked]>; Abhinav Sonkar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: Refund Approval #6481074537
Importance: High

External email sender, please take precaution.
Hi Team,

Problem Statement: Missing items
Order Date : Apr 13, 2020
Order ID: 6481074537
Tracking ID: S000875535309
Assistance Required: Need Refund Approval
Issue Description: Customer placed order for 10 items but as per the customer he/she has only received 9 items, Under the consignment details we can see that all 10 items has been shipped/Delivered from our side.
The missing item is 162283968 - - Adidas Men's Lace-Up Running Shoes - LITE RACER 2.0 (SAR279.00) CENTREPOINT Concept

We have escalated to warehouse but we have not received any response, Kindly assist us if we can manually refund for this item.

Regards,
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "atul arora" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 16 June, 2020 15:12:11
Subject: Refund Approval #6481074537

Hi Team,

Problem Statement: Missing items
Order Date : Apr 13, 2020
Order ID: 6481074537
Tracking ID: S000875535309
Assistance Required: Need Refund Approval
Issue Description: Customer placed order for 10 items but as per the customer he/she has only received 9 items, Under the consignment details we can see that all 10 items has been shipped/Delivered from our side.
The missing item is 162283968 - - Adidas Men's Lace-Up Running Shoes - LITE RACER 2.0 (SAR279.00) CENTREPOINT Concept

We have escalated to warehouse but we have not received any response, Kindly assist us if we can manually refund for this item.

Regards,
Fauzan

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