Subject: Re: refund
From: Shakeeb Arsalan <[email-masked]>
To: Mykel Nakhnoukh <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 21 Jun 2020 08:51:31 -0700 (MST)

Hi, 

The status is not on validation cancelled, it is completed 
And in the ticket the customer is saying that the amount has been deducted twice, 
In this regard we have to inform the customer that the amount has been received by us once only and regarding the double deduction ask him to raise objection through his bank 

From: "Mykel Nakhnoukh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, 2 June, 2020 18:28:19 
Subject: refund 

Hi team, 

the customer claiming that she paid for the order and didn't get the refund and the order status is on validation cancelled and no transactions. 

Order ID : [ callto:6495846886 | 6479407184 ] 
Order Date : Apr 9, 2020 

Best regards,