Subject: Re: Refund
From: Shakeeb Arsalan <[email-masked]>
To: Mykel Nakhnoukh <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 21 Jun 2020 08:46:56 -0700 (MST)

Hi Mykel. 

Regarding the order 6495846886 the amount has not been Authorised neither captured, if it has ask the customer to share with us bank statement showing the transaction ID. 
However in the ticket 1123897 the customer confused u as he sent u screenshot for amount has been deducted and that amount was 692.10 SAR, he meant the order 6490702031, and regarding this order the refund was initiated on 11th of June, so please explain and clarify with the customer hence close the ticket 

From: "Mykel Nakhnoukh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, 2 June, 2020 17:13:31 
Subject: Refund 

Hi team, 

the customer claiming that she paid for the order and didn't get the refund and the order status is on validation cancelled and no transactions. 

Order ID : 6495846886 
Order Date : Jun 1, 2020 

Best regards,