Subject: Re: Refund Approval / Returned items 6481421172
From: Shakeeb Arsalan <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ali Atef <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 21 Jun 2020 07:13:43 -0700 (MST)

Hi Sachin, 

Problem Statement: Refund Approval 
Order Date :Apr 14, 2020 
Order ID:6481421172 
Tracking ID: 290085819515 
Assistance Required: Need missing item 
Amount to be refunded : SAR 127.00 
Issue Description: Customer placed order for 4 items but received 1 item only, the order on hybris is marked ad delivered fully, How the courier partner informed that they have returned one package to our side (PFA). We have asked the WH if they have received the items but we have not heard back from them. 

The customer is chasing us for the refund. 
Please Advise 

The not received items as per the customer: 
1-162354998 - - Lee Cooper Striped Romper with Polo Neck and Short Sleeves 
2-160175570 - - Juniors Crew Neck T-Shirt - Set of 2 
3-160057872 - - Juniors Full Length Jog Pants with Elasticised Waistband – Set of 2 

Regards, 
Shakeeb 

From: "Ali Atef" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 2 June, 2020 12:52:31 
Subject: Missing items 

Hi Team, 

Problem Statement: Missing items 
Order Date :Apr 14, 2020 
Order ID:6481421172 
Tracking ID: 290085819515 
Assistance Required: Need missing item 
Issue Description: Customer placed order for 4 items but as per the customer he/she has only received 1 items, Under the consignment details we can see that all 4 items has been shipped/Delivered from our side. 

The missing items: 
1-162354998 - - Lee Cooper Striped Romper with Polo Neck and Short Sleeves 
2-160175570 - - Juniors Crew Neck T-Shirt - Set of 2 
3-160057872 - - Juniors Full Length Jog Pants with Elasticised Waistband – Set of 2 

Regards, 
Atef