Subject: RE: Refund issue- 9768676487
From: Hiren Sadhwani <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shivani Rani <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 21 Jun 2020 13:07:37 +0000

Hi Shakeeb,

AED 180 has been deposited in the customers bank account in the previous week.

Thanks & Regards,

Hiren Sadhwani
Sr. Finance Executive
Web Team | Landmark Group
w: webteam.com
t: +97145172118

From: Shakeeb Arsalan <[email-masked]>
Sent: Sunday, June 21, 2020 5:03 PM
To: Hiren Sadhwani <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Shivani Rani <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund issue- 9768676487

External email sender, please take precaution.
Hi Hiren,

Any update ?

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "hiren sadhwani" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 8 June, 2020 21:04:00
Subject: Re: Refund issue- 9768676487

Hi Hiren,

Any Update ?

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "hiren sadhwani" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 31 May, 2020 20:34:16
Subject: Re: Refund issue- 9768676487

Hi Hiren,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 19 May, 2020 17:48:46
Subject: Refund issue- 9768676487

Hi Team,

Ticket number: 760735
Problem Statement: Refund issue
Order Date: Jan 28, 2020
Order ID: 9768676487
RMA: 42872918

Assistance Required: Need urgent refund.

Issue Description: The refund status is showing the "BANK_TRANSFER_IN_PROGRESS" and we have already escalated this case to concern team but did not get any response so far.

Kindly check and update as the customer is chasing us for her refund.

Thank you for your help!

Regards,
Shivani

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