Subject: Refund Approval #8377235764
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Sachin Maheshwari <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 21 Jun 2020 05:09:15 -0700 (MST)

Hi Sachin, 

With reference to Order # 8377235764 
Order Date: Apr 12, 2020 
Tracking ID: 100041392105 
Amount: KWD134.53 
As per Hybris the order has been delivered on 5/2/20 but customer is claiming that he has not received the order, we have escalated many times to PustaPlus team to share the POD but we are not getting any response. 
This is the second order of customer and first complain. 

Kindly assist us if we can manually refund for this order. 

Regards, 
Fauzan