Subject: Re: Ticket Back Logs - Livesalesman
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Mohd Imran <[email-masked]>, deeksha <[email-masked]>
Date: Sun, 21 Jun 2020 04:55:33 -0700 (MST)

Hi Jessie, 

For the backlogs, we are putting all tenured agents to work on those cases and everyone will gonna do 2 hours overtime so we can finish the backlogs as soon as possible. 

All the new agents will work on fresh cases so we can manage both cases ( fresh + backlogs ) 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Mustehsan Siddiqui" <[email-masked]>, "Mohd Imran" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Sunday, 21 June, 2020 15:34:55 
Subject: Ticket Back Logs - Livesalesman 

Hi Seeta, 

As discussed, let’s push the team to close as many tickets as possible. 

We have a lot of back logs still for May and June. 

Let’s do overtime for at least a week and check if there are any significant changes to the numbers. 

Please advise as well how soon this will be done and how many hours are we giving overtime to the agents. 

FYI [ mailto:[email-masked] | 
@Mohd Imran ] 

	

MONTH 	

Count of Cases 

Feb 	

3 

Mar 	

37 

Apr 	

283 

May 	

1449 

Jun 	

2498 

Grand Total 	

4270 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com