Subject: RE: Refund Approval / lost shipment : 6483536843
From: Sachin Maheshwari <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 21 Jun 2020 11:32:24 +0000

Ok, process manual refund.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Shakeeb Arsalan <[email-masked]>
Sent: Sunday, June 21, 2020 3:24 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund Approval / lost shipment : 6483536843

External email sender, please take precaution.
Hi Team,

Refund approval
Case id - 1051993
Order Number: 6483536843
Order Created: 4/18/2020
AWB - S000964263812 & S001049308017
Amount to be refunded : SAR 1102.00
Problem statement - The order has been shipped in 2 shipments, 12 items (23 Qty) have been shipped, However as per the customer he has received 4 items only.
We have asked the courier partner to provide POD (PFA) for their reply.
Please be informed that the customer is chasing us till now and it was his first order with us.

Assistance required: Please Advise if we can refund the customer manually as the issue is pending since long time

Regards,
Shakeeb

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 11 June, 2020 13:51:15
Subject: Case id - 1051993 Order Number: 6483536843: Proof of delivery

Hi Team,

Any update on the below concern?

Problem statement - Kindly note that the customer has not received the below shipment

Case id - 1051993
Order Number: 6483536843
Order Created: 48/18/2020
AWB - S000964263812

Assistance required: Please help us with the proof of delivery

Regards,
Manish

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