Subject: RE: Missing items//6483641097 // 290087267390
From: Usman Aslam Qadri <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Ali Atef <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, "CS E-Commerce Support" <[email-masked]>, Key Accounts - KSA <[email-masked]>
Date: Sun, 21 Jun 2020 11:23:40 +0000

Dear Seeta ,

Below for your information as you requested.

Barcode

Scan Time

Remarks

290087267390

5/18/2020 15:14

Shipment delivered

171087267407

4/20/2020 0:11

Not yet arrived at SMSA facility

Regards.

Usman Aslam Qadri
Key Accounts - KSA
Customer Service Department
SMSA Express Transportation Co. Ltd.
Telephone +966-11-4633999 ext-8019
www.smsaexpress.com<http://www.smsaexpress.com/>
P WE HAVE ONLY ONE MOTHER EARTH...Save a tree. Print only when necessary.

From: Seeta Seeta [mailto:[email-masked]]
Sent: Sunday, June 21, 2020 2:20 PM
To: Usman Aslam Qadri; CS E-Commerce Support; Key Accounts - KSA
Cc: Ali Atef; escalations dxbteam; Shakeeb Arsalan; Fauzan Ahmad, Musalman; Apoorv Joshi
Subject: Re: Missing items//6483641097
Importance: High

Hi Team,

With the reference to the order number: 6483641097, the customer is complaining about 7 missing items. Which was shipped under tracking number: 290087267390. So kindly let us know whether you have delivered full order or not, If yes so provide us the POD.

The missing items:
1-157060884 - - Juniors Round Neck Bodysuit
2-159881120 - - Juniors Solid Vest with Ribbon Applique - Set of 3
3-157076365 - - FLORMAR Eyebrow Pencil
4-162441129 - - Maybelline Hyper Easy Liquid Eyeliner
5-157060877 - - Juniors Plain Sleeveless Bodysuit with Round Neck
6-162346419 - - Juniors Printed T-shirt and Pyjama Set
7-162136377 - - Juniors Anchor Print Raglan Sleeves T-shirt with Full Length Jog Pants

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ali Atef" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>
Sent: Saturday, 20 June, 2020 21:28:54
Subject: Re: Missing items

Hi Team,

Any update?
________________________________
From: "Ali Atef" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>
Sent: Sunday, June 14, 2020 3:56:03 AM
Subject: Missing items

Hi Team,

Problem Statement: Missing items
Order Date : Apr 18, 2020
Order ID: 6483641097
Tracking ID: 290087267390
Assistance Required: Need missing item
Issue Description: Customer placed order for 10 items but as per the customer he/she has only received 3 items, Under the consignment details we can see that all 10 items has been shipped/Delivered from our side.

The missing items:
1-157060884 - - Juniors Round Neck Bodysuit
2-159881120 - - Juniors Solid Vest with Ribbon Applique - Set of 3
3-157076365 - - FLORMAR Eyebrow Pencil
4-162441129 - - Maybelline Hyper Easy Liquid Eyeliner
5-157060877 - - Juniors Plain Sleeveless Bodysuit with Round Neck
6-162346419 - - Juniors Printed T-shirt and Pyjama Set
7-162136377 - - Juniors Anchor Print Raglan Sleeves T-shirt with Full Length Jog Pants

Regards,
Atef