Subject: Re: Refund Approval / lost shipment : 6483536843
From: Shakeeb Arsalan <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 21 Jun 2020 04:23:44 -0700 (MST)

Hi Team, 

Refund approval 

Case id - 1051993 
Order Number: 6483536843 
Order Created: 4/18/2020 
AWB - S000964263812 & S001049308017 
Amount to be refunded : SAR 1102.00 
Problem statement - The order has been shipped in 2 shipments, 12 items (23 Qty) have been shipped, However as per the customer he has received 4 items only. 
We have asked the courier partner to provide POD (PFA) for their reply. 
Please be informed that the customer is chasing us till now and it was his first order with us. 

Assistance required: Please Advise if we can refund the customer manually as the issue is pending since long time 

Regards, 
Shakeeb 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 11 June, 2020 13:51:15 
Subject: Case id - 1051993 Order Number: 6483536843: Proof of delivery 

Hi Team, 

Any update on the below concern? 

Problem statement - Kindly note that the customer has not received the below shipment 

Case id - 1051993 
Order Number: 6483536843 
Order Created: 48/18/2020 
AWB - S000964263812 

Assistance required: Please help us with the proof of delivery 

Regards, 
Manish