Subject: Re: Refund Not Processed
From: Shakeeb Arsalan <[email-masked]>
To: Ali Atef <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 21 Jun 2020 03:57:45 -0700 (MST)

Hi Ali, 

The refund is stuck because the following item 162348081 has not been received at the WH, Pls confirm with the customer if he has returned the item with the return request. 
IF YES : ask Jira to delete the RMA and then create 2 RMAs, one for the received items and the other one for the lost item and then u have to raise Jira to process the RMAs 
IF NO : ask Jira to delete the RMA and then create RMA for the returned items only and then u have to raise Jira and ask them to process the RMA 

From: "Ali Atef" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 2 June, 2020 10:35:54 
Subject: Refund Not Processed 

Hi Team 
Problem Statement: Refund Not Processed 
Order Date : 14/04/2020 
Order ID: 6481698173 
RMA : 23759163 

Assistance Required: Need refund for customer. 
Issue Description: The return collection for the below items have been done under tracking ID (45944104710) and the customer did not get her refund yet kindly check if the items has been submitted to WH to initiate the refund. 

The items: 
1-162129644 - - Solid Shorts with Pockets and Drawstring Closure 
2-162348081 - - Floral Print Longline Shirt with Spread Collar and Long Sleeves 
3-162094790 - - Plain 3/4 Leggings with Elasticised Waistband 
4-161098365 - - Solid 3/4 Leggings with Elasticised Waistband 
5-162336391 - - High Waist Leggings with Button Detail and Elasticised Waistband 

Regards, 
Atef