Subject: Re: Refund Approval 6474002459
From: Shakeeb Arsalan <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohammad Shafeeque <[email-masked]>, escalations dxbteam <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, suvadeep saha <[email-masked]>, sree adhikessavan <[email-masked]>
Date: Sun, 21 Jun 2020 03:12:07 -0700 (MST)

Hi Sachin, 

Problem Statement: (Refund Approval) 

Order Date : 28/03/2020 

Order ID: 6474002459 
Tracking ID: S000773392835 
Assistance Required: Need Refund approval 

Issue Description: Customer placed order for 12 items but as per the customer he/she has only received 11 items, Under the consignment details we can see that all 12 items has been shipped/Delivered from our side. 
We raised the issue to the concern team several times but we have not heard back from them. 

Customer history: 1 ITEMS OUT OF 12 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 

The missing item is 162030109 SAR329.00 

Regards, 
Shafeeque 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Sagaya Suresh Kumar" <[email-masked]>, "suvadeep saha" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, 8 June, 2020 17:24:41 
Subject: Re: Missing items) 6474002459 

Hi Team, 

Any update ? 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Sagaya Suresh Kumar" <[email-masked]>, "suvadeep saha" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, 25 May, 2020 22:08:56 
Subject: Re: Missing items) 6474002459 

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, 19 May, 2020 11:18:57 
Subject: Missing items) 

Hi Team, 

Problem Statement: (Missing items) 

Order Date : 28/03/2020 

Order ID: 6474002459 
Tracking ID: S000773392835 
Assistance Required: Need missing item 

Issue Description: Customer placed order for 12 items but as per the customer he/she has only received 11 items, Under the consignment details we can see that all 12 items has been shipped/Delivered from our side. 
Customer history: 1 ITEMS OUT OF 12 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 

The missing item is 162030109 SAR329.00 

Regards, 
Shafeeque