Subject: Re: Missing item: Case id - 795650, Order ID: 9777325943
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], [email-masked]
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, [email-masked], [email-masked]
Date: Sun, 21 Jun 2020 01:01:06 -0700 (MST)

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 31 May, 2020 22:08:41 
Subject: Missing item: Case id - 795650, Order ID: 9777325943 

Hi Team, 

Please help us on the below concern as we are neither getting the repsonse from the courier team nor from the warehosue. 
Problem Statement: The customer has reported to us that he has not received the Shoemart items 

Case id - 795650 
Order Date: 4/12/2020 
Delivery Date: 5/4/2020 
Order ID: 9777325943 
Tracking ID: S000887257312 

Item name: 
161855580 - - Weave Pattern Detail Slip-On Slides Sandals 
162033000 - - Embellished Slip On Slide Sandals 
162192075 - - Strappy Flat Sandals 
162192073 - - Strappy Flat Sandals 
162212466 - - Barbie Print Cross Strap Sandals 

Assistance Required: Need the missing item 

Issue Description: Customer placed an order for 12 items but as per the customer only received 7 items, Under the consignment details we can see that we have shipped all 12 items. 

Kindly look into the issue and suggest the next step to be followed up. 

Regards,