Subject: Fwd: Arabic Language Test - Shams tabrez Khan
From: HR Livesalesman <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>, Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Sat, 20 Jun 2020 21:59:24 -0700 (MST)

Hi Team, 

Please evaluate the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	
	
			Foreign Language Screening Test 
		Name 	Shams tabrez Khan / (110059) 9934657768 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	First of all I'll greet the customer with a happy tone and apologize to him for my mistake. And make him convince to not cancel the order as we will be providing with alternative. 

Hello Sir/Mam, 

We are really sorry for the inconvenience caused. Our customers satisfaction is our first priority. This mistake will not happen again from our side. We will compensate you for this by giving you the order free of cost within half an hour. Kindly cooperate. We apologise to you for this chaos. 
We will be happy to serve you again! 
Thank you for choosing us. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	HELLO 
MY SELF SHAMS TABREZ KHAN AGE -60 PASSED OUT FROM DARBHANGA Safi muslim high school IN 1978 AND WORK MORE THAN 25 years IN SAUDI ARABIA 
I FIRSTLY WORKED IN AL KHARJ AS AN SPARE PARTS SALESMAN WITH (Abdullah rashid al bayjan EST) IN THE YEAR 1991 to 1998 THEN I WORKED AS AN MERCHANDISER COORDINATOR IN (pure food company in dammam) IN THE YEAR 2000 to 2018 I KNOW ENGLISH AND ARABIC LANGUAGE VERY WELL MY HOBBIES ARE COOKING AND RESISTING THE HOLLY SONGS IN MY FREE TIMES 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	إن رى محل مشان ااجى زبون كلم انا ثلجا خربان انا اتق ك رقم خدمت عملا او كلم تصل الارقم حة كلم بدين انا شوال من زبون اس كلم خدمت عملا حاو جالن معافى حل حظا خدمت قىيس 

حظا خدمت احشن-. إنا ري محل مشان ااجى زبون كلم انا ثلجا خربان أن كلم فدل يا حبيبى بعدين انا تصل خدمت عملا او زبون مشليلا كيدا كيدا مشليلا حل بعدين زبون كلم والا انتا خدمت مئة فلماة ا 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	ما يجعلني مرشحًا مثاليًا لوظيفة خدمة العملاء هو إخلاص والتزامي بتقديم التميز. علمني هذا إدراكًا بالغ الأهمية ... أن كل خدمة هي انعكاس لرؤية الشركة ورسالتها. شغفي دائمًا هو تقديم خدمة لا هوادة فيها للعملاء مع الالتزام بمبادئ الشركة. دائمًا ما أجعل هدفي هو تخصيص تفاعلي مع العملاء للحفاظ على علاقات جديدة وإنشائها. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	انا جرة جدة مكة المدينة المنورة الدمام البحرين 
ك قاسم بريدة حفر الباطن خميس مسييه المدينة المنور