Subject: RE: late shipment ticket ID 1011872
From: Sachin Maheshwari <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: ArishLaila <[email-masked]>, Suvadeep Saha <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Sree Adhikessavan <[email-masked]>, Seeta Seeta <[email-masked]>, Ammar Asif <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 21 Jun 2020 04:36:47 +0000

Pls go ahead for manual refund.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, June 20, 2020 5:35 PM
To: Sachin Maheshwari <[email-masked]>
Cc: ArishLaila <[email-masked]>; Suvadeep Saha <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Sree Adhikessavan <[email-masked]>; Seeta Seeta <[email-masked]>; Ammar Asif <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: late shipment ticket ID 1011872

External email sender, please take precaution.
Hi Sachin,

With reference to order ID:  6485401507
Tracking ID:  S001310767490
Issue description : Shipment mentioned above is pending since 23rd of Apr without being shipped, we have escalated the issue to the WH but they did not revert back.
the customer is chasing us constantly.

Please Advise in order to get this case closed.

Regards
Shakeeb
________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Arish Laila" <[email-masked]<mailto:[email-masked]>>, "suvadeep saha" <[email-masked]<mailto:[email-masked]>>, "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Ammar Asif" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 12 June, 2020 22:43:33
Subject: late shipment ticket ID 1011872

Hi Team,

With reference to order ID:  6485401507
Tracking ID:  S001310767490
Customer placed order on Apr 23, 2020 and till now he/she has not received the order. As per the hybris the order status is ready to be shipped/shipped.
Kindly check and do the needful.

Regards,
Fauzan

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 12 June, 2020 09:22:46
Subject: late shipment ticket ID 1011872

Problem Statement: late shipment
Order Date : Apr 23, 2020
Order ID: 6485401507
Tracking ID: S001310767490
Assistance Required: Need urgent shipment.

Issue Description: the customer has placed his order on Apr 23, 2020 with the order id 6485401507, but he did not receive his order yet, and the delivery date has already been passed. Now he is chasing us for his order.

please do needful.

Best regards
Ammar asif

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