Subject: RE: missing item ticket ID 1053539
From: Sachin Maheshwari <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: ArishLaila <[email-masked]>, Jed Conlocops2 <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Sree Adhikessavan <[email-masked]>, Ammar Asif <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 21 Jun 2020 04:34:16 +0000

Process manual refund.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, June 20, 2020 5:58 PM
To: Sachin Maheshwari <[email-masked]>
Cc: ArishLaila <[email-masked]>; Jed Conlocops2 <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Sree Adhikessavan <[email-masked]>; Ammar Asif <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: missing item ticket ID 1053539

External email sender, please take precaution.
Hi Sachin,

Problem Statement: missing item
Order Date : Apr 17, 2020
Order ID: 6483148501
Tracking ID: S000954147787
Assistance Required: need urgent refund of missing item.

Issue Description: With the reference order ID 6483148501 and tracking ID S000954147787, the customer has placed his order on Apr 17, 2020. Now the customer has received incomplete order.
he is looking for his missing item.
160810882 - - Juniors Air Hockey Game Set SAR124.00
Customer history : the customer is with us since Nov 2019 and is having 4 completed orders with us, it is his first time with such complain.

Issue has been escalated to the WH but they did not get back to us.

kindly look into the concern and Advise.

Best regards
Shakeeb

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Arish Laila" <[email-masked]<mailto:[email-masked]>>, "Jed Conlocops2" <[email-masked]<mailto:[email-masked]>>, "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 12 June, 2020 23:09:12
Subject: missing item ticket ID 1053539

Hi Team,

Kindly assist us on below case.

Regards,
Fauzan

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 2 June, 2020 17:23:45
Subject: missing item ticket ID 1053539

Problem Statement: missing item
Order Date : Apr 17, 2020
Order ID: 6483148501
Tracking ID: S000954147787
Assistance Required: need urgent refund of missing item.

Issue Description: With the reference order ID 6483148501 and tracking ID S000954147787, the customer has placed his order on Apr 17, 2020. Now the customer has received incomplete order.
he is looking for his missing item.
160810882 - - Juniors Air Hockey Game Set SAR124.00

kindly look into the concern and do needful.

Best regards
Ammar Asif

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