Subject: RE: Lost Order / Refund Approval ID: 6481628467
From: Sachin Maheshwari <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Aessam <[email-masked]>, nali <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>, Escalations Dxbteam <[email-masked]>, Support <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Sun, 21 Jun 2020 04:33:01 +0000

Process manual refund for missing items,

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, June 20, 2020 6:29 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Aessam <[email-masked]>; nali <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ebrahim <[email-masked]>; Escalations Dxbteam <[email-masked]>; Support <[email-masked]>; Seeta Seeta <[email-masked]>
Subject: Re: Lost Order / Refund Approval ID: 6481628467

External email sender, please take precaution.
Hi Sachin,

Problem Statement: Refund Approval
Order Date : 14-Apr-2020
Order ID: 6481628467
Tracking ID: S000895126602 , S001013654927
Amount to be refunded : SAR 1314.00
Assistance Required: Need Refund approval

Issue Description: The order was shipped from our side in two shipments omne was on 15-Apr-2020 and the other one on 22-Apr-2020 and as per shipa website the order delivered to customer one on 30-Apr-2020 and the other one on 02-May-2020, But customer claiming that she has not received the order, We have asked them for POD but they did not get back to us.
The customer is chasing us for the order,

Customer history :  the customer is with us since Matr 2020 and having 3 completed orders with us, and it is the first time he is reporting such issue.

Please advise

Regards,
Shakeeb
________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Aessam" <[email-masked]<mailto:[email-masked]>>, "nali" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Support" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 25 May, 2020 16:12:20
Subject: Re: Need POD Order ID: 6481628467

Hi Team,

With reference to the tracking number S000895126602, the customer is claiming that he has not received the order so we request you to provide us the proof of delivery for mentioned tracking number on urgent basis.

Thanks & Regards,
Seeta Kunwar

________________________________
من: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
نسخة كربونية: "Fauzan Ahmad، Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
المُرسل: الإثنين 25 مايو، 2020 2:24:55 م
الموضوع: Need POD Order ID: 6481628467

Hi Team,

Problem Statement: Need POD
Order Date : 14-Apr-2020
Order ID: 6481628467
Tracking ID: S000895126602

Assistance Required: Need Urgent POD

Issue Description: The order was shipped from our side one on 15-Apr-2020 and the other one on 22-Apr-2020 and as per shipa website the order delivered to customer one on 30-Apr-2020 and the other one on 02-May-2020, But customer claiming that she has not received the order, Kindly check and share with us the POD and customer ID.

Regards,
Ebrahim Hageb

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