Subject: Re: Refund aprooval: Case id - 1015168 Order Number: 6479210422
From: Shakeeb Arsalan <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 20 Jun 2020 09:30:00 -0700 (MST)

Hi Manish, 

As each of the missing items is from different concept 
So create 2 RMAs 
one for 161970716 and the other one for 161193051& 161871777 then raise them separately to Jira with the blanket approval 

Regards 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 12 June, 2020 15:20:44 
Subject: Refund aprooval: Case id - 1015168 Order Number: 6479210422 

Hi Team, 

​We request you to please approve the refund for the below shipment as the customer has not received 3 items. 
​ 
We have checked the POD with the customer twice and he confirmed that it does not belong to him and got very upset. 

Problem statement - Shipment not delivered to the right customer 

Case id - 1015168 
Order Number: 6479210422 
Order Created: 4/8/2020 
AWB - 290086581253 

Assistance required: ​Refund approval 
​ 
Item: 
161871777 - - Thong Style Slippers - SAR 29.0 
161970716 - - Plain Midi A-line Dress with 3/4 Sleeves and Pocket Detail - SAR 60.00 
161193051 - - Juniors Printed 6-Piece Ankle-Length Socks Set - SAR 31.00 

Regards, 
Manish