Subject: Re: SADSD
From: Shakeeb Arsalan <[email-masked]>
To: Mohammed Altahir <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Sat, 20 Jun 2020 08:01:31 -0700 (MST)

Hi Altahir, 

Why did u resolve this ticket without getting the issue resolved ? Plus u have raised the same issue in 2 different tickets. 
Anyhow another agent is working on the case now so leave it, 
but for ur reference in future regarding sadad refund u have to ask the customer to provide his bank details to share them with the finance team and refund the customer 

From: "Mohammed Altahir" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Friday, 19 June, 2020 21:20:48 
Subject: SADSD 

Hi Team, 

Problem Statement: On Validation on Cancellation 
Order ID: 6488797703 
Ticket No: 1160058 

Issue Description: With reference to the order No above the customer is asking for a refund after the order canceled due to On Validation on Cancellation. 
Kindly find the attachment of the process and, handle the refund ASAP. 

With regards, 
Mohammed Altahir