Subject: Re: lost order / Refund approval/ ID: 6488251228
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked]
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>, escalations dxbteam <[email-masked]>, Support <[email-masked]>, Aessam <[email-masked]>, Ralam <[email-masked]>
Date: Sat, 20 Jun 2020 07:43:31 -0700 (MST)

Hi Varun, 

Problem Statement: Refund Approval 
Order Date : May 2, 2020 
Order ID: 6488251228 
Tracking ID: S001138093357 
Amount to be refunded : SAR380.00 

Assistance Required: Need Refund approval 

Issue Description: as per shipa website the order was delivered on 14th of May, but the customer has denied receiving the order, We have asked Shipa team for POD but they did not get back to us, 
The customer is chasing us for the refund. 

Customer history : the customer is with us since Aug 2019 and having 5 completed orders with us. it is his first time with such complaint. 

Please advise 

Regards, 
Shakeeb 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Support" <[email-masked]>, "Aessam" <[email-masked]>, "Ralam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ebrahim" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, 25 May, 2020 22:37:33 
Subject: Re: Need POD Order ID: 6488251228 

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 19 May, 2020 16:36:05 
Subject: Need POD Order ID: 6488251228 

Hi Team, 

Problem Statement: Need POD 
Order Date : May 2, 2020 
Order ID: 6488251228 
Tracking ID: S001138093357 

Assistance Required: Need Urgent POD 

Issue Description: The order was shipped from our side on May 3, 2020 and as per Shipa website the order delivered to customer on May 6, 2020, But customer claiming that she has not received the order, Kindly check and share with us the POD and customer ID. 

Regards, 
Ebrahim Hageb