Subject: Re: Lost Order / Refund Approval 8378000313
From: Shakeeb Arsalan <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ebrahim <[email-masked]>, escalations dxbteam <[email-masked]>, olm kuwait <[email-masked]>, midhun madhu <[email-masked]>
Date: Sat, 20 Jun 2020 07:07:17 -0700 (MST)

Hi Sachin, 

Problem Statement: Refund Approval / lost order 
Order Date : 15-Apr-2020 
Order ID: [ callto:8378000313 | 8378000313 ] 
Tracking ID: FP04181000416 
Amount to be refunded : KWD30.80 

Assistance Required: Pls provide approval in order to refund the customer and close the case. 

Issue Description: The order was shipped from our side on 18-Apr-2020 and as per LMG website the order delivered to customer on 08-May-2020, But customer claiming that he has not received the order, the issue has been raised to the courier to provide POD but they did not get back to us. 

Customer's History : it is the customer's first order with us. 

Regards, 
Shakeeb 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "olm kuwait" <[email-masked]>, "midhun madhu" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Ebrahim" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, 9 June, 2020 21:09:05 
Subject: Re: Need POD Order ID: 8378000313 

Hi Team, 

Any Update ? 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "olm kuwait" <[email-masked]>, "midhun madhu" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Ebrahim" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Thursday, 4 June, 2020 19:42:24 
Subject: Re: Need POD Order ID: 8378000313 

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, 29 May, 2020 13:16:17 
Subject: Need POD Order ID: 8378000313 

Hi Team, 

Problem Statement: Need POD 
Order Date : 15-Apr-2020 
Order ID: [ callto:8378000313 | 8378000313 ] 
Tracking ID: FP04181000416 

Assistance Required: Need Urgent POD 

Issue Description: The order was shipped from our side on 18-Apr-2020 and as per LMG website the order delivered to customer on 08-May-2020, But customer claiming that he has not received the order, Kindly check and share with us the POD and customer ID. 

Regards, 
Ebrahim Hageb