Subject: Re: late shipment ticket ID 1011872
From: Shakeeb Arsalan <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: Arish Laila <[email-masked]>, suvadeep saha <[email-masked]>, ramesh gottimukkala <[email-masked]>, sree adhikessavan <[email-masked]>, Seeta Seeta <[email-masked]>, Ammar Asif <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 20 Jun 2020 06:34:38 -0700 (MST)

Hi Sachin, 

With reference to order ID: 6485401507 
Tracking ID: S001310767490 
Issue description : Shipment mentioned above is pending since 23rd of Apr without being shipped, we have escalated the issue to the WH but they did not revert back. 
the customer is chasing us constantly. 

Please Advise in order to get this case closed. 

Regards 
Shakeeb 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Arish Laila" <[email-masked]>, "suvadeep saha" <[email-masked]>, "ramesh gottimukkala" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Ammar Asif" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Friday, 12 June, 2020 22:43:33 
Subject: late shipment ticket ID 1011872 

Hi Team, 

With reference to order ID: 6485401507 
Tracking ID: S001310767490 
Customer placed order on Apr 23, 2020 and till now he/she has not received the order. As per the hybris the order status is ready to be shipped/shipped. 
Kindly check and do the needful. 

Regards, 
Fauzan 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 12 June, 2020 09:22:46 
Subject: late shipment ticket ID 1011872 

Problem Statement: late shipment 
Order Date : Apr 23, 2020 
Order ID: 6485401507 
Tracking ID: S001310767490 
Assistance Required: Need urgent shipment. 

Issue Description: the customer has placed his order on Apr 23, 2020 with the order id 6485401507, but he did not receive his order yet, and the delivery date has already been passed. Now he is chasing us for his order. 

please do needful. 

Best regards 
Ammar asif