Subject: Re: late shipment 6484090836
From: Shakeeb Arsalan <[email-masked]>
To: Ammar Asif <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 20 Jun 2020 04:42:18 -0700 (MST)

Hi Ammar, 

The customer has not come back since 9th of May, Pls send him confirmation message to make sure that he has not gotten the order yet so we can go ahead and forward the issue to the concept head for assistance. 

Regards 
Shakeeb 

From: "Ammar Asif" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 19 June, 2020 08:51:04 
Subject: Re: late shipment 6484090836 

hi team, 
any update? 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Ksaconloc Returns" <[email-masked]>, "Arish Laila" <[email-masked]>, "ramesh gottimukkala" <[email-masked]>, "Suvadeep Saha" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ammar Asif" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, 16 June, 2020 21:07:11 
Subject: Re: late shipment 6484090836 

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Ammar Asif" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 14 June, 2020 10:38:26 
Subject: Re: late shipment Ticket ID 930472 

Ticket 930472 

Hi Team, 

Problem Statement – Not shipped yet 

Order date Apr 19, 2020 
Order ID – 6484090836 
Tracking ID : S001333025831 

Assistance Required – The courier Partner ( Shipa) has not received the order Physically , Please check and do the needful 
Kindly check and revert 

Regards, 
Ahmad 

From: "Ammar Asif" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 26 May, 2020 11:18:39 
Subject: Re: late shipment Ticket ID 930472 

hi team. 
any update? 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Ammar Asif" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, May 25, 2020 6:28:09 PM 
Subject: Re: late shipment Ticket ID 930472 

Hi Ammar, 

aramex shipment has been delivered 
Smsa's shipment has been reshipped with shipa on 22nd of May under the following AWB S001333025831 

Note: do not mention 2 different AWB in the same escalation 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 18 May, 2020 12:29:40 
Subject: late shipment Ticket ID 930472 

Problem Statement: late delivery 
Order Date : Apr 19, 2020 
Order ID: 6484090836 
Tracking ID: 290087532218،45944316714 
Assistance Required: Need urgent delivery. 

Issue Description: the customer has placed his order on Apr 19, 2020 with the order id 6484090836 in 2 consignments but he did not receive his second consignment which was with SMSA , and the delivery date has already been passed. Now he is chasing us for his second consignment. 

please do helpful. 

Best regards 
Ammar asif