Subject: RE: Missing item: Order ID: 9775788830, Case id - 956105
From: "Shipa Delivery Support ([email-masked])" <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 19 Jun 2020 11:55:42 -0700 (PDT)

Dear All,

Please confirm how many boxes were dispatched from your side and how many the customer has received.

Best regards

Ahmad Alqatawna

Customer Care

M: 800 SHIPA

www.shipa.com

From: CST000000006 Shipa Customer Customer <[email-masked]>

Sent: 7/6/2020 6:53 PM GMT+04:00

To: [email-masked]; [email-masked]; [email-masked]; [email-masked]

Cc: [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]

Subject: Re: Missing item: Order ID: 9775788830, Case id - 956105

Hi Team,

Kindly assist regarding the following concern.

Regards

Shakeeb

From: "Manish Kumar" <[email-masked]>

To: "Seeta Seeta" <[email-masked]>

Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>

Sent: Sunday, 31 May, 2020 15:29:39

Subject: Missing item: Order ID: 9775788830, Case id - 956105

Hi Team,

Please help us to resolve the below issue?

Problem Statement: The customer has reported to us that he has not received one item

Kindly note that the customer has cancelled one item (161773586 - - Juniors Silicone Food Feeder) however it got delivered to the customer and the item (160165114 - - Juniors Butterfly Walker with Activity Tray) has not delivered to the customer.

Case id - 956105

Order Date: 4/3/2020

Delivery Date: 4/21/2020

Order ID: 9775788830

Tracking ID: S000857101821

Missing Item name: 160165114 - - Juniors Butterfly Walker with Activity Tray)

Item cost: AED 171.00

Assistance Required: Need the missing item or process the refund for the same.

Regards,

Manish