Subject: Re: Ticket ID 1224680 - Customer is threatening for a complaint
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Fri, 19 Jun 2020 05:40:12 -0700 (MST)

Hi Team, 

The customer is threatening us, so can you please assist us in this case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Friday, 19 June, 2020 16:38:54 
Subject: Ticket ID 1224680 - Customer is threatening for a complaint 

Hi Team, 
Problem Statement: Refund Not Processed 
Order Date : Apr 12, 2020 
Order ID: 9777325128 
Return Tracking ID: 45905221165 
Assistance Required: Process refund asap. 

Issue Description: The returned items were collected and returned back to WH on April 21. The refund is pending since then. Kindly process the refund on priority. 

Regards, 
Nikhil