Subject: Fwd: Arabic Language Test - Toufeeque Ahmad
From: HR Livesalesman <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>, Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Fri, 19 Jun 2020 05:05:52 -0700 (MST)

Hi Team, 

Please evaluate the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	
	
			Foreign Language Screening Test 
		Name 	Toufeeque Ahmad / (91) 8767236479 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	First of all during conversation I entered the correct address saying "sorry" for the delay and also will explain for the customer that delay happens due to traffic or other situation because some time delivered boy stuck. So wait some time you will receive immediately. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My name is Toufeeque Ahmad, I belong to jharkhand, I am married and having 3kids with mom and dad. I have done P. G in Islamic studies from Nadwa college Lucknow. Currently I am working as a collection Arabic language advisor since 3years in Teleperformance Mumbai. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	لو كان أفراد من خدمة العملاء مستعدين و مجيبين بكل مسئلة يتعلق إلى أعمالهم، و أكثر الزبائن مسرور بخدماتهم و يطمئن بهم،فخدماتهم جيدة، و إن كان في طيها شكاوي فهي غير مناسب. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	١-مؤظف خدمة العملاء بارع في اللغة و يتكلم بطلاقة و سلس. 
٢-وكلامه مملؤ بأصول الشركة و مهنها وأيضا رعاية الزبائن. 
٣-وهو ماهر بإقناع الزبائن و بعيد عن الغضب. 
٤-عادته يلائم و ينسجم بأداء الوظيفة مع مؤظفين آخرين. 
٥-مواهبه قادرة على ان يشتغل و يشغل مع فريق بأحسن طريق. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	مدينة مومباي مدينة شهيرة و مملؤة بالزخارف الدنيا و بهجتها ورونقها و هي ملجأللسائحين من العالم يأتي إليها الناس للسياحة و التنزه لرؤية جمالها و حسنها و أيضا مأوى للتجار لأنها مدينة التجارة و مركزها وهي كالجزيرة يأتي الناس اليها ببحث اعمالهم و أشغالهم و أيضا هناك كثير من الشركات الدولية و غير الدولية و توفر لهم اعمالا مختلفة و أشغالامتنوعة حينما رأيت أول مرة يجذب اليها قلبي برؤية منظرها الجمال على شاطيء البحر و أيقنت أنها مدينة الحسن والجمال.