Subject: Re: late shipment ticket ID 1063259
From: Ammar Asif <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 18 Jun 2020 23:43:30 -0700 (MST)

Problem Statement: late delivery 
Order Date : May 11, 2020 
Order ID: 6490879317 
Tracking ID: CRDSAL0020032720 
Assistance Required: Need urgent delivery. 

Issue Description: the customer has placed his order on May 11, 2020 with the order id 6490879317, but he did not receive his order yet, and the delivery date has already been passed. Now he is chasing us for his order. 

please do needful. 

Best regards 
Ammar asif 

From: "Sumon Satish" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Escalations Dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Ammar Asif" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Vinod Sharma" <[email-masked]>, "Savio Dcosta" <[email-masked]>, "Sharafuddeen Kulumbil" <[email-masked]> 
Sent: Friday, 5 June, 2020 12:59:46 
Subject: RE: late shipment ticket ID 1063259 

Hi Team, 

Order shipped from Jeddah conloc and handover to courier partner SAUDIPOST. 

	

INVOICE_NO 	

ITEM_ID 	

DISPATCH_QTY 	

DISPATCH_CARTON_ID 	

COURIER_PARTNER 	

AWB_NO 	

PALLET_ID 	

SCAN_TO_LOAD_USER_ID 	

SCAN_TO_LOAD_DATE 	

SCAN_TO_LOAD_TIME 	

HANDOVER_STATUS 	

ORDER_LINE_STATUS 

6490879317 	

162327423 	

1 	

ECJED667194 	

SAUDIPOST 	

CRDSAL0020032720 	

JEPLT00010589 	

110319 	

15-May-20 	

10:57:27 	

READY 	

SHIPPED 

6490879317 	

161811772 	

1 	

ECJED667194 	

SAUDIPOST 	

CRDSAL0020032720 	

JEPLT00010589 	

110319 	

15-May-20 	

10:57:27 	

READY 	

SHIPPED 

6490879317 	

162117062 	

1 	

ECJED667194 	

SAUDIPOST 	

CRDSAL0020032720 	

JEPLT00010589 	

110319 	

15-May-20 	

10:57:27 	

READY 	

SHIPPED 

6490879317 	

162319333 	

1 	

ECJED667194 	

SAUDIPOST 	

CRDSAL0020032720 	

JEPLT00010589 	

110319 	

15-May-20 	

10:57:27 	

READY 	

SHIPPED 

6490879317 	

160112019 	

1 	

ECJED667194 	

SAUDIPOST 	

CRDSAL0020032720 	

JEPLT00010589 	

110319 	

15-May-20 	

10:57:27 	

READY 	

SHIPPED 

6490879317 	

162369330 	

1 	

ECJED667194 	

SAUDIPOST 	

CRDSAL0020032720 	

JEPLT00010589 	

110319 	

15-May-20 	

10:57:27 	

READY 	

SHIPPED 

6490879317 	

162383732 	

1 	

ECJED667194 	

SAUDIPOST 	

CRDSAL0020032720 	

JEPLT00010589 	

110319 	

15-May-20 	

10:57:27 	

READY 	

SHIPPED 

6490879317 	

160112017 	

1 	

ECJED667194 	

SAUDIPOST 	

CRDSAL0020032720 	

JEPLT00010589 	

110319 	

15-May-20 	

10:57:27 	

READY 	

SHIPPED 

6490879317 	

162391191 	

1 	

ECJED667194 	

SAUDIPOST 	

CRDSAL0020032720 	

JEPLT00010589 	

110319 	

15-May-20 	

10:57:27 	

READY 	

SHIPPED 

6490879317 	

160971412 	

1 	

ECJED667194 	

SAUDIPOST 	

CRDSAL0020032720 	

JEPLT00010589 	

110319 	

15-May-20 	

10:57:27 	

READY 	

SHIPPED 

6490879317 	

162348884 	

1 	

ECJED667194 	

SAUDIPOST 	

CRDSAL0020032720 	

JEPLT00010589 	

110319 	

15-May-20 	

10:57:27 	

READY 	

SHIPPED 

Thanks and Regards 

Sumon Satish 

Mobile : +966 549883395, Extn : 2054 

Email : [ mailto:[email-masked] | [email-masked] ] 

Warehouse Al Khumrah 21436 I PO Box 23679 | Jeddah l Saudi Arabia 

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From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Wednesday, June 3, 2020 8:48 PM 
To: Escalations Dxbteam <[email-masked]>; Sumon Satish <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Ammar Asif <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Vinod Sharma <[email-masked]> 
Subject: late shipment ticket ID 1063259 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

With reference to order ID: 6490879317 

Tracking ID: CRDSAL0020032720 

Customer placed order on May 11, 2020 and till now he/she has not received the order. As per the hybris the order status is ready to be shipped/shipped. 

Kindly check and do the needful. 

Regards, 

Fauzan 

From: "Ammar Asif" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 1 June, 2020 19:07:47 
Subject: late shipment ticket ID 1063259 

Problem Statement: late shipment 

Order Date : May 11, 2020 

Order ID: 6490879317 

Tracking ID: CRDSAL0020032720 

Assistance Required: Need urgent shipment. 

Issue Description: the customer has placed his order on May 11, 2020 with the order id 6490879317, but he did not receive his order yet, and the delivery date has already been passed. Now he is chasing us for his order. 

please do needful. 

Best regards 

Ammar asif 

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