Subject: Re: Missing items Order Date :Apr 12, 2020
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Abdulaziz Ahmed, Hasan. Ghilan" <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 18 Jun 2020 06:57:29 -0700 (MST)

HI Team, 

With the reference to the order number : 6480725321, the customer is complaining about 1 missing item which is : 160841915 - - Juniors Baby Rocker Activity Walker, the cost of the item is SAR 248. 

As per the hybris the item was delivered through Aramex under tracking ID : 45765187952. 

Can you please check and let us know what action do we have to take in this case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Abdulaziz Ahmed, Hasan. Ghilan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, 18 June, 2020 15:46:55 
Subject: Re: Missing items Order Date :Apr 12, 2020 

Hi Team, 

Any updates on this case? 

Regards, 
Abdulaziz Ghilan 

From: "Abdulaziz Ahmed Hasan. Ghilan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, 29 May, 2020 16:11:46 
Subject: Missing items Order Date :Apr 12, 2020 

Hi Team, 

Problem Statement: Missing items 
Order Date :Apr 12, 2020 
Order ID:6480725321 
Tracking ID: S001002440193 
Assistance Required: Need missing item 
Issue Description: Customer placed order for 10 items but as per the customer he/she has only received 8 items, Under the consignment details we can see that all 10 items has been shipped/Delivered from our side. 

The missing item is 160841915 - - Juniors Baby Rocker Activity Walker 
Regards, 

Abdulaziz Ghilan