Subject: Re: Refund status: ​BANK_TRANSFER_IN_PROGRESS, Case id - 992624 Order Number: 977621162
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Malik Ismail <[email-masked]>, Hiren Sadhwani <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 18 Jun 2020 06:33:20 -0700 (MST)

Hi Team, 

We are still waiting an update on below case. kindly check and do the needful. 

Regards, 
Fauzan 

From: "Malik Ismail" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Hiren Sadhwani" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, 5 June, 2020 17:43:45 
Subject: RE: Refund status: ​BANK_TRANSFER_IN_PROGRESS, Case id - 992624 Order Number: 977621162 

Hi [ mailto:[email-masked] | 
@Hiren Sadhwani ] , 

Please advise refund status for order 9776211625. Amount AED 134 

Regards, 

Malik Ismail 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Friday, June 5, 2020 4:03 PM 
To: Malik Ismail <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Manish Kumar <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]> 
Subject: Re: Refund status: ​BANK_TRANSFER_IN_PROGRESS, Case id - 992624 Order Number: 977621162 

External email sender, please take precaution. 

Hi Malik, 

Kindly Advise regarding the following concern. 

Regards 

Shakeeb 

From: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 25 May, 2020 02:02:40 
Subject: Refund status: ​BANK_TRANSFER_IN_PROGRESS, Case id - 992624 Order Number: 977621162 

Hi Team, 

Kindly update us regarding the status of the refund, customer is chasing us on daily basis. 

Regards, 

Fauzan 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 24 May, 2020 10:59:37 
Subject: Refund status: ​BANK_TRANSFER_IN_PROGRESS, Case id - 992624 Order Number: 977621162 

Hi Team, 

Please help us on the below refund as the customer is chasing us on daily basis. 

Problem statement: Refund Not initiated yet - ​BANK_TRANSFER_IN_PROGRESS 

Case id - 992624 

Order Number: 9776211625 

Order Created: 4/6/2020 

Tracking id - 45906676270 

Return request created: 4/11/2020 

RMA - 42971010 

Assistance Required: Process the refund on priority 

Kindly note that as per tracking the item has been returned to the warehouse still the refund for the same has not been initiated. 

Regards, 

Manish 

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