Subject: Re: Customer Complaint
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Namrita Kanjani <[email-masked]>, Simranjeet Kaur <[email-masked]>, Prakash Iyangar <[email-masked]>, lmscontentqa <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mayur Hotwani <[email-masked]>, Ansh Kapur <[email-masked]>, Salman Mamajiwala <[email-masked]>, Raveen Sethupathy <[email-masked]>
Date: Thu, 18 Jun 2020 03:31:05 -0700 (MST)

Hi Jessie, 

Voucher have sent to the customer with all details. 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "Namrita Kanjani" <[email-masked]>, "Simranjeet Kaur" <[email-masked]>, "Prakash Iyangar" <[email-masked]>, "lmscontentqa" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Mayur Hotwani" <[email-masked]>, "Ansh Kapur" <[email-masked]>, "Salman Mamajiwala" <[email-masked]>, "Raveen Sethupathy" <[email-masked]> 
Sent: Thursday, 18 June, 2020 14:19:02 
Subject: RE: Customer Complaint 

Thanks! 

[ mailto:[email-masked] | @Seeta Seeta ] [ mailto:[email-masked] | 
@Shakeeb Arsalan ] [ mailto:[email-masked] | 
@Fauzan Ahmad, Musalman ] 

Please send an email to the customer with the below voucher. 

Order ID 9786846555 

From: Namrita Kanjani <[email-masked]> 
Sent: Thursday, June 18, 2020 10:00 AM 
To: Jessie Caparas <[email-masked]>; Simranjeet Kaur <[email-masked]>; Prakash Iyangar <[email-masked]>; lmscontentqa <[email-masked]> 
Cc: Mayur Hotwani <[email-masked]>; Ansh Kapur <[email-masked]>; Salman Mamajiwala <[email-masked]>; Raveen Sethupathy <[email-masked]> 
Subject: Re: Customer Complaint 

Dear Jessie, 

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change. 

Code: N39-56NW-C7L9-R974-6 |Start Date: 18.06.2020 00:00:00|End Date: 18.09.2020 23:59:00 

Type: Serial Voucher|Concept: MAX|Territory: UAE|Checkout Site: N/A 

Value: 30 AED|Minimum Threshold Value: 35 AED|Maximum Discount: N/A|Combinable with other vouchers: TRUE 

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1 

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A 

Regards, 

-- 

Namrita Kanjani 

E-Commerce Content Merchandiser 

Web Team | Landmark Group 

w: webteam.com 

t: +97145172143 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, June 17, 2020 at 6:26 PM 
To: Simranjeet Kaur < [ mailto:[email-masked] | [email-masked] ] >, Namrita Kanjani < [ mailto:[email-masked] | [email-masked] ] >, Prakash Iyangar < [ mailto:[email-masked] | [email-masked] ] >, lmscontentqa < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mayur Hotwani < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Customer Complaint 

Hi [ mailto:[email-masked] | 
@Namrita Kanjani ] 

Please make the voucher valid for 3 months. 

From: Simranjeet Kaur < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, June 17, 2020 6:24 PM 
To: Namrita Kanjani < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Prakash Iyangar < [ mailto:[email-masked] | [email-masked] ] >; lmscontentqa < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mayur Hotwani < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Customer Complaint 

Dear Team, 

Please close this complaint on priority. Customer is taking follow ups almost daily. 

Regards, 

Simranjeet Kaur. 

Sent from [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fblhgte&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9a788b2180a24439640908d8134cc471%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637280567714857697&sdata=2Mso4drKBHcjPjhil%2FGBv%2FkmyO49Vv2kXtleCtARI18%3D&reserved=0 | 
Outlook Mobile ] 

From: Namrita Kanjani < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 14 June 2020, 3:25 pm 
To: Jessie Caparas; Prakash Iyangar; Simranjeet Kaur; lmscontentqa 
Cc: Mayur Hotwani 
Subject: Re: Customer Complaint 

Hi, 

Please mention an end date for the voucher. 

Regards, 

-- 

Namrita Kanjani 

E-Commerce Content Merchandiser 

Web Team | Landmark Group 

w: webteam.com 

t: +97145172143 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Date: Sunday, June 14, 2020 at 2:23 PM 
To: Prakash Iyangar < [ mailto:[email-masked] | [email-masked] ] >, Simranjeet Kaur < [ mailto:[email-masked] | [email-masked] ] >, lmscontentqa < [ mailto:[email-masked] | [email-masked] ] >, Namrita Kanjani < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mayur Hotwani < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Customer Complaint 

[ mailto:[email-masked] | @lmscontentqa ] [ mailto:[email-masked] | 
@Namrita Kanjani ] 

Please issue a Max voucher worth AED 30 with a threshold of AED 35. 

From: Prakash Iyangar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, June 11, 2020 5:47 PM 
To: Simranjeet Kaur < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mayur Hotwani < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Customer Complaint 

[ mailto:[email-masked] | @Jessie Caparas ] please issue a voucher of AED 30 to the customer 

Get [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9a788b2180a24439640908d8134cc471%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637280567714857697&sdata=PwKaTziehLFgwpS%2BAjnzoq2QOmZaY4ov7d5e5IxyQ2A%3D&reserved=0 | 
Outlook for iOS ] 

From: Simranjeet Kaur < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, June 11, 2020 4:06:16 PM 
To: Prakash Iyangar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mayur Hotwani < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Customer Complaint 

Dear Prakash, 

Please find attached file of order details of one customer who purchased a set of two pcs online. As per customer, only one item out of set of two has been delivered in home delivery and other one was missing when she opened the package. 

Though she immediately tried to contact online customer care service through e mail but she is disappointed that no one has reverted till now. Please look into this matter and provide a solution to the customer. 

Customer details are as mentioned below: 

Name: Everlyn 

Contact No. 0509168899 

Order No. 9786846555 

Thanks & Regards, 

Simranjeet Kaur. 

Store Manager – IBN Max 

Mobile: 0529460106 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com