Subject: Re: Incorrect Delivery // 6488633713
From: M Ataullah <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 16 Jun 2020 22:45:48 -0700 (MST)

Hi Team, 

Problem Statement: Refund Approval 
Order Date : Apr 16 , 2020 
Order ID: [ callto:6482400160 | 6488633713 ] 
Order Value; 612 
Tracking ID; S001212800201 

As per portal the shipment has been delivered on 5/28/20, but the customer is denying, and saying he did not received any shipment, it was escalated to the courier team but no revert now the customer is chasing his refund 
kindly advice us further ASAP. 

Customer History; please note that it's first order of this customer. 

Regards 
Astaullah 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "M Ataullah" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, 16 June, 2020 19:50:52 
Subject: Re: Incorrect Delivery // 6488633713 

email concept head for approval. 

Regards, 

From: "M Ataullah" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, 16 June, 2020 19:47:05 
Subject: Re: Incorrect Delivery // 6488633713 

Hi Team, 

Any update? 

Regards 
Ataullah 

From: "M Ataullah" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, 6 June, 2020 21:22:52 
Subject: Incorrect Delivery // 6488633713 

​ Hi Team, 

Problem Statement: Incorrect Delivery 

Order Date: May 4, 2020 

Order ID: 6488633713 
Tracking ID: S001212800201 
Assistance Required: Need to provide OPD 

Issue Description: As per portal the shipment has been delivered on 5/28/20, but the customer is denying, and saying he did not received any shipment, 
kindly investigate the issue with relevant team and share POD with ASAP 

Regards, 
Syed Ataullah