Subject: FW: [#1197553] - Re: !تم تأكيد الطلب
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 17 Jun 2020 04:43:58 +0000

Please reply to this customer.

Let me know if any help is needed.

From: Mohammed Rijmy <[email-masked]>
Sent: Wednesday, June 17, 2020 2:00 AM
To: Centrepoint <[email-masked]>; Escalations Dxbteam <[email-masked]>; ArishLaila <[email-masked]>; Ramesh Gottimukkala <[email-masked]>
Subject: Re: [#1197553] - Re: !تم تأكيد الطلب

External email sender, please take precaution.
Hi

i received my shipments on yesterday 16/JUN/2020 at 09:00hrs definalt someone behind forced your free visa man to deliver the shipments at any cost here, otherwise he Don't want to come here to my home
with someone intervene he was delivered. I'm really happy that your support who did this here reached my shipments.
 But your free via man unhappy in this regard .

i,m your customer always
i want to buy more shipments now please ensure to deliver my shipments promptly without any more delay -home 24/7 i,m avilable
Don't give my shipments to such free visa man

many thanks

Rijmy

On Mon, Jun 15, 2020 at 11:14 PM Mohammed Rijmy <[email-masked]<mailto:[email-masked]>> wrote:
Hi,

i was received called from your free visa man his phone number 0505570145 at 22:35 hrs and he was said to me he will be apply his system POD after 00;00hrs delivered &
physical will be deliver the shipment me by tomorrow morning 07:00hrs as you caller confirmed & promised me
this will be not bad  & final chance for him .i will be see the outcome and posted to you final disclose here.

if in case failure to deliver by the same man to me by his promise tomorrow morning at 07:00hrs.
 you may process my refund with any cost

  i wish to receive my shipment at my house but your concern was refused to delivered
please take a note centre point closed deliver in my area as he told me now also

Still he doesn't like coming to my house ?that why him self saying centre point closed deliver in Marghab area /batha also .

many thanks

Rijmy

many thanks

On Mon, Jun 15, 2020 at 7:49 PM Mohammed Rijmy <[email-masked]<mailto:[email-masked]>> wrote:
sorry !

really i don't need it your justification on this regards any more, this more than over

you have to change your free visa IN HBD man for the smooth delivery and get better service for all the customers .

This kind man will damage your brand name here in KSA

I want to escalate this to your CO in DXB and internally here SA MCI for such free visa man working for you,his own style.

. I personally feel I spoke twice today and past he is not willing to give good service to customers ?

Finally Today also i don't received my shipments due to your free visa man refused to deliver here .hence i needed your supports to go for refund process
i don't needed please cancel the order here

Thanks for your all the support in this regard .

On Mon, Jun 15, 2020 at 1:23 PM Mohammed Rijmy <[email-masked]<mailto:[email-masked]>> wrote:
hi
just received call from your free visa man his phone 0505570145 ( you consider he is courier?? ) who is working with you
i know him very well this Guy from IN HBD twice spoken to him now, and share to my location as well now  what was updated you myhouse location
but he is refused to deliver my shipment my location please intervene give shipments to personal courier who can deliver my shipments today
if your courier not wish to deliver today i don't want this shipments anymore i can't behind on daily basis keeps following writing a email without benefit
please kindly go for refund from tomorrow  if not delivered i don't want this shipment
change your free visa man to get good service he will make your brand name bad name with such service

thanks for care by writing email only
many thanks

Rijmy

On Mon, Jun 15, 2020 at 12:07 PM Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:
Hi Mohammed,

Thanks for your response.

We are truly sorry for the inconvenience caused to you.

Kindly note that we have informed the courier team to prioritise the delivery for the order id - 6497470693

We thank you for your understanding and cooperation. Feel free to reach us out for any further assistance.

Your friends,
The Support Team
1197553:1125156
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