Subject: RE: Refund approval. 6481181599
From: Sachin Maheshwari <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ammar Asif <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 17 Jun 2020 05:04:44 +0000

Ok, proceed refund.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Shakeeb Arsalan <[email-masked]>
Sent: Tuesday, June 16, 2020 3:13 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ammar Asif <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval. 6481181599

External email sender, please take precaution.
Hi Sachin,
Problem Statement: Refund approval
Order Date : Apr 13, 2020
Order ID: 6481181599
Return Tracking ID: S000882356065
Assistance Required: need urgent refund of missing item.

Issue Description: With the reference order ID 6481181599 and tracking ID S000882356065, the customer has placed his order on Apr 13, 2020. the issue has been raised to the WH to check if the item has been shipped or not but we did not get any reply.
Now the customer has received incomplete order he is looking for his missing item:

missing ite, 161123766 - - Chicco Hoopla Baby Rocker SAR 351.00

Customer's history : the customer is with us since Apr 2020 and having 2 orders with us.
kindly look into the concern and do needful.

Best regards
Shakeeb
________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 20 May, 2020 09:55:44
Subject: missing item Ticket ID 748116

Problem Statement: missing item
Order Date : Apr 13, 2020
Order ID: 6481181599
Return Tracking ID: S000882356065
Assistance Required: need urgent refund of missing item.

Issue Description: With the reference order ID 6481181599 and tracking ID S000882356065, the customer has placed his order on Apr 13, 2020. Now the customer has received incomplete order.
he is looking for his missing item:

161123766 - - Chicco Hoopla Baby Rocker SAR 351.00

kindly look into the concern and do needful.

Best regards
Ammar Asif

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