Subject: RE: Refund Approval /lost order / 6487522547
From: Sachin Maheshwari <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Support <[email-masked]>, Aessam <[email-masked]>, Asjad Hussain <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 17 Jun 2020 05:01:07 +0000

Ok, process manual refund

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Shakeeb Arsalan <[email-masked]>
Sent: Tuesday, June 16, 2020 7:14 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Support <[email-masked]>; Aessam <[email-masked]>; Asjad Hussain <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund Approval /lost order / 6487522547

External email sender, please take precaution.
Hi Team,

Problem Statement: Need Refund Approval
Order Date : Apr 30, 2020
Order ID: 6487522547
Tracking ID:  S001124492131
Amount to be refunded : 769 SAR
Issue Description: The order is marked on hybris as delivered, However the customer is claiming that he did not receive the order, We have escalated the issue to Shipa courier partner to provide POD, but all they said that that the order has been delivered without providing POD.
The customer is chasing us constantly for the refund. and threatening that he will escalate the issue to the MOC.

Assistance Required: need refund approval in order to close this issue.

Customer's history : it is the customer's first order with us.

Regards,
Fauzan

________________________________
From: "nali" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Support" <[email-masked]<mailto:[email-masked]>>, "Aessam" <[email-masked]<mailto:[email-masked]>>, "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 7 June, 2020 01:56:16
Subject: Re: Delivery complaint / 6487522547

Hi Fauzan,
Shipment has been delivered to the customer

On Sun, May 31, 2020 at 12:18 AM Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Problem Statement: Need POD
Order Date : Apr 30, 2020
Order ID: 6487522547
Tracking ID:  S001124492131
Assistance Required: Need Urgent POD
Issue Description: The order was shipped from our side on 17/05/2020   and as per shipa website the order delivered to customer on 18/05/2020 , But customer claiming that she has not received the order, Kindly check and share with us the POD and customer ID.

Regards,
Fauzan

________________________________
From: "asjad hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 30 May, 2020 20:36:32
Subject: Delivery complaint / 6487522547

Hi Team,

Problem Statement:( Delivery complaint)
Order Date : Apr 30, 2020
Order ID: 6487522547
Tracking ID: S001124492131
Assistance Required: Need ​POD.

Issue Description: As per tracking the order is delivered but the customer is complaining that he has not received the order.
kindly check and do the needful.

Regards,
Asjad.

--
Numan Ali
Operations
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