Subject: RE: Missing item, Refund approval // 6482400160
From: Sachin Maheshwari <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Ksaconloc Returns <[email-masked]>, Suvadeep Saha <[email-masked]>, M Ataullah <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 17 Jun 2020 04:59:54 +0000

Pls proceed

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Shakeeb Arsalan <[email-masked]>
Sent: Tuesday, June 16, 2020 8:01 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Ksaconloc Returns <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Suvadeep Saha <[email-masked]>; M Ataullah <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Missing item, Refund approval // 6482400160

External email sender, please take precaution.
Hi Sachin,
Problem Statement: Refund Approval
Order Date : Apr 16, 2020
Order ID: 6482400160
Tracking ID; 290086391714
Item ID: 153347885 - - Juniors Baby Mattress - 126 x 65 x 14 (SAR185.00)
Problem statement : the order has been shipped in one shipment, However the customer claimed that the item mentioned above has not been delivered by the courier partner.
(PFA) as per the courier partner one package has been returned to the WH, We asked the team if they received the item but they did not revert back to us.

Assistance required : Please advise if we can go ahead with the manual refund and close this issue.

Regards
Shakeeb

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Ksaconloc Returns" <[email-masked]<mailto:[email-masked]>>, "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "suvadeep saha" <[email-masked]<mailto:[email-masked]>>
Cc: "M Ataullah" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 6 June, 2020 22:21:40
Subject: Missing item,   // 6482400160

Hi Team,

Kindly update us if the item has been return to WH. As per delivery partner they have return it.

Item ID: 153347885 - - Juniors Baby Mattress - 126 x 65 x 14 (SAR185.00)

Thank you for your help.

Regards,
Fauzan

________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 6 June, 2020 20:53:04
Subject: Missing item,   // 6482400160

Hi Team,

Problem Statement: Missing item,

Order Date : Apr 16, 2020
​
Order ID: 6482400160
Tracking ID; 290086391714
Missing item ID ; 153347885 value; SAR185.00
Assistance Required: Need to investigation with the relevant team,

Issue Description: The customer was placed order for 4 items and 4 items has been shipped from our end, but the customer received only 3,
and missing item value is more than 100 SAR so kingly investigate the issue,

Regards,
Ataullah

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