Subject: RE: Refund issue: Case id - 451400 Order Number: 9764557970
From: Malik Ismail <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 16 Jun 2020 17:51:05 +0000

Hi Shakeeb,

The refund processed on 2020-Jan-02 , and attached statement is from 01-Feb-2020 to 29-Feb-2020.

Please inform customer to double check.

Regards,
Malik Ismail
From: Shakeeb Arsalan <[email-masked]>
Sent: Tuesday, June 16, 2020 9:25 PM
To: Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund issue: Case id - 451400 Order Number: 9764557970

External email sender, please take precaution.
Hi Malik,

Please advise regarding the following concern.
as the customer has provided bank statement that he did not receive the refunded amount while on hybris we can see that it is refunded.

Regards
Shakeeb

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 7 June, 2020 11:16:45
Subject: Refund issue: Case id - 451400 Order Number: 9764557970

Hi Team,

Kindly find the attachment for your reference and do the needful.

Problem statement: The customer is asking the proof for the refund as he had claimed the he had not received the amount.

Case id - 451400
Order Number: 9764557970
Order Created: 12/17/2019
Tracking id - FP1218000106

RMA - 52715388
Refund amount - AED 109.00
Refund process date: 1/2/2020
​
Assistance Required: We request you to please help us with the transaction details as per the customer request
​
Regards,
Manish

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