Subject: Re: refund process for missing ticket no 860269
From: Shakeeb Arsalan <[email-masked]>
To: Ammar Asif <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 16 Jun 2020 09:11:16 -0700 (MST)

Hi Ammar, 

The customer is saying that part of the item is missing not the whole item, in this case u should have gone with the return. but now it has been a month. 
Ask the customer if he wants to return or he wants to go with 4 KWD voucher and then act accordingly 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, 5 May, 2020 16:46:05 
Subject: refund process for missing ticket no 860269 

Hi team, 

Problem Statement: refund of missing item 
Order Date : Apr 15, 2020 
Order ID: 8377843161 
Tracking ID: 100041418672 
Assistance Required: need refund of missing item. 

Issue Description: the customer has placed his order on Apr 15, 2020. Now the customer has received incomplete order.as per record all items were delivered so i pushed back but he insist: 
missing items; 
162188595 - - Printed Round Neck T-shirt and Pyjama Set kwd 7.50 
he is looking for his missing item. 

kindly look into the cocerne and initiate the refund 

Best regards 
Ammar Asif