Subject: Re: Missing item, Refund approval // 6482400160
From: Shakeeb Arsalan <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: Ksaconloc Returns <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, suvadeep saha <[email-masked]>, M Ataullah <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 16 Jun 2020 09:00:39 -0700 (MST)

Hi Sachin, 

Problem Statement: Refund Approval 
Order Date : Apr 16, 2020 
Order ID: 6482400160 
Tracking ID; 290086391714 
Item ID: 153347885 - - Juniors Baby Mattress - 126 x 65 x 14 (SAR185.00) 
Problem statement : the order has been shipped in one shipment, However the customer claimed that the item mentioned above has not been delivered by the courier partner. 
(PFA) as per the courier partner one package has been returned to the WH, We asked the team if they received the item but they did not revert back to us. 

Assistance required : Please advise if we can go ahead with the manual refund and close this issue. 

Regards 
Shakeeb 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Ksaconloc Returns" <[email-masked]>, "Sagaya Suresh Kumar" <[email-masked]>, "suvadeep saha" <[email-masked]> 
Cc: "M Ataullah" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, 6 June, 2020 22:21:40 
Subject: Missing item, // 6482400160 

Hi Team, 

Kindly update us if the item has been return to WH. As per delivery partner they have return it. 

Item ID: 153347885 - - Juniors Baby Mattress - 126 x 65 x 14 (SAR185.00) 

Thank you for your help. 

Regards, 
Fauzan 

From: "M Ataullah" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, 6 June, 2020 20:53:04 
Subject: Missing item, // 6482400160 

Hi Team, 

Problem Statement: Missing item, 
Order Date : Apr 16, 2020 
​ 
Order ID: 6482400160 
Tracking ID; 290086391714 
Missing item ID ; 153347885 value; SAR185.00 
Assistance Required: Need to investigation with the relevant team, 

Issue Description: The customer was placed order for 4 items and 4 items has been shipped from our end, but the customer received only 3, 
and missing item value is more than 100 SAR so kingly investigate the issue, 

Regards, 
Ataullah