Subject: Re: Refund Approval /lost order / 6487522547
From: Shakeeb Arsalan <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Support <[email-masked]>, Aessam <[email-masked]>, Asjad Hussain <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 16 Jun 2020 08:14:18 -0700 (MST)

Hi Team, 

Problem Statement: Need Refund Approval 

Order Date : Apr 30, 2020 
Order ID: 6487522547 
Tracking ID: S001124492131 
Amount to be refunded : 769 SAR 
Issue Description: The order is marked on hybris as delivered, However the customer is claiming that he did not receive the order, We have escalated the issue to Shipa courier partner to provide POD, but all they said that that the order has been delivered without providing POD. 
The customer is chasing us constantly for the refund. and threatening that he will escalate the issue to the MOC. 
Assistance Required: need refund approval in order to close this issue. 

Customer's history : it is the customer's first order with us. 

Regards, 
Fauzan 

From: "nali" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Support" <[email-masked]>, "Aessam" <[email-masked]>, "Asjad Hussain" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, 7 June, 2020 01:56:16 
Subject: Re: Delivery complaint / 6487522547 

Hi Fauzan, 
Shipment has been delivered to the customer 

On Sun, May 31, 2020 at 12:18 AM Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Team, 

Problem Statement: Need POD 
Order Date : Apr 30, 2020 
Order ID: 6487522547 
Tracking ID: S001124492131 
Assistance Required: Need Urgent POD 
Issue Description: The order was shipped from our side on 17/05/2020 and as per shipa website the order delivered to customer on 18/05/2020 , But customer claiming that she has not received the order, Kindly check and share with us the POD and customer ID. 

Regards, 
Fauzan 

From: "asjad hussain" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 30 May, 2020 20:36:32 
Subject: Delivery complaint / 6487522547 

Hi Team, 

Problem Statement:( Delivery complaint) 
Order Date : Apr 30, 2020 
Order ID: 6487522547 
Tracking ID: S001124492131 
Assistance Required: Need ​POD. 

Issue Description: As per tracking the order is delivered but the customer is complaining that he has not received the order. 
kindly check and do the needful. 

Regards, 
Asjad. 

-- 
Numan Ali 
Operations 
[ http://shipa.com/logistics-for-business/shipa-delivery/ ] 
M: +966594621571 
[ mailto:[email-masked] | [email-masked] ] 
[ http://shipa.com/logistics-for-business/shipa-delivery/ | shipa.com/delivery ]