Subject: Re: Need POD Order ID: 6486140247
From: Prakash Iyangar <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Otto Vangraan <[email-masked]>, K Nayan <[email-masked]>, Shatakshi Pandey <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ebrahim <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 16 Jun 2020 11:49:30 +0000

Hi Team

Please process the refund.

@K Nayan<mailto:[email-masked]> / @Shatakshi Pandey<mailto:[email-masked]>  need your support on penalizing the delivery partner.

Get Outlook for iOS<https://aka.ms/o0ukef>
________________________________
From: Shakeeb Arsalan <[email-masked]>
Sent: Tuesday, June 16, 2020 3:48:08 PM
To: Prakash Iyangar <[email-masked]>; Otto Vangraan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Ebrahim <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Need POD Order ID: 6486140247

External email sender, please take precaution.

Hi Prakash/ Otto,

Problem Statement: Refund approval / lost order
Order Date : Apr 26, 2020
Order ID: 6486140247
Tracking ID: S001088342045
Total Price : SAR 542.00
Issue description : On hybris the order has been marked as delivered, However the customer is claiming that he did not receive the order,
We escalated the issue to the courier partner asking for POD but we did not get any reply.

Customer's History : it is the customer's first order with us.

Assistance required : Refund approval to close this issue as the customer is chasing us constantly

Regards
Shakeeb

________________________________
From: "Ebrahim" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>
Sent: Thursday, 28 May, 2020 17:40:11
Subject: Need POD Order ID: 6486140247

Hi Team,

Problem Statement: Need POD
Order Date : Apr 26, 2020
Order ID: 6486140247
Tracking ID: S001088342045

Assistance Required: Need Urgent POD

Issue Description: The order was shipped from our side on Apr 28, 2020 and as per shipa website the order delivered to customer on 14/05/2020, But customer claiming that he has not received the order, Kindly check and share with us the POD and customer ID.

Regards,
Ebrahim Hageb

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